Cancellation policy
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Purchase Options Cancellation Policy for seaxmoss
At seaxmoss, we understand that sometimes plans change. If you need to cancel your order, please follow the guidelines below.
Cancellation Window
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You may cancel your order within 24 hours of placing it.
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To cancel, please contact our customer support team at seaxmoss@gmail.com with your order number and request for cancellation.
After 24 Hours
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If more than 24 hours have passed since you placed your order, it may have already been processed for shipping.
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In such cases, we may not be able to cancel the order, and you will need to follow our Return and Refund Policy upon receiving the product.
Refunds for Canceled Orders
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If your cancellation request is made within 24 hours and before the order has been shipped, you will receive a full refund to your original payment method.
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Refunds will be processed within 5-10 business days.
Exceptions
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For orders that have already been shipped, cancellations are not possible. Please refer to our Return and Refund Policy for instructions on returning the product.
Contact Us
If you have any questions or need assistance with canceling your order, please email us at seaxmoss@gmail.com.